Polish
from £2,250
- Guest eye review of your venue before we start
- Any two signature workshops
- Written summary and action plan for your managers
Best for: Venues that want to tackle one or two specific priorities quickly.
Enquire about PolishTraining packages
Hospitality training packages that keep standards high all year
The venues with the best reputations never stop polishing. Our packages combine workshops, floor coaching and guest eye reviews into one programme, always at a fixed price agreed up front.
Most popular
Signature
from £5,950
- Two mystery visits, one before and one after
- Three signature workshops, one a month
- Two days of floor coaching during live service
- Leading Great Service for your management team
- Your service standards written up as a guide your team can use
Best for: Venues ready to lift standards across the whole team and prove the difference.
Enquire about SignatureFive Star Partnership
from £1,750 a month
- A monthly visit for floor coaching or a workshop
- Quarterly mystery visits with a scored report
- Every new starter trained to your standard
- Monthly session with your general manager
- Priority booking for openings, launches and peak season
Best for: Venues that want standards protected all year, through every change of team.
Enquire about Five Star PartnershipPrices are for a single venue within our standard delivery area. VAT is added where applicable. Payment terms are set out in your written proposal.
Side by side
What each package includes
| Included | Polish | Signature | Five Star Partnership |
|---|---|---|---|
| Guest eye review before we start | Included | · | · |
| Mystery visits | · | 2 | Quarterly |
| Signature workshops | 2 | 3 | Monthly visit |
| Floor coaching during live service | · | 2 days | Monthly visit |
| Leading Great Service for managers | · | Included | Included |
| Written service standards guide | · | Included | Included |
| New starter training | · | · | Included |
| Monthly general manager session | · | · | Included |
| Written summary and action plan | Included | Included | Included |
| Priority booking for peak season | · | · | Included |
Choosing
Which package is right for you?
Choose Polish if
You have one or two clear priorities, such as warmer welcomes or a new team that needs your standards, and you want to move quickly.
Choose Signature if
You want a visible lift across the whole team, your managers equipped to keep it going, and before and after evidence of the difference.
Choose Partnership if
You run a busy venue with regular new starters and want an expert on hand every month to protect your standards.
In practice
What working with us looks like
Every venue is different, but the challenges are familiar. Here is how we would approach three of the most common.
The welcome that does not match the rooms
Picture a boutique hotel where reviews rave about the rooms but keep mentioning a slow, flat check in. The experience depends entirely on who is on the desk that day.
What we would do
- A mystery stay to see the guest journey first hand
- The Art of Welcome for the front office team
- Leading Great Service for duty managers
- A written welcome standard everyone follows
What we would measure
Review mentions of staff and welcome, and repeat bookings, compared before and after.
The new starters who never stay
Picture a small restaurant group where half of every new front of house intake has gone within eight weeks, and service dips every time the faces change.
What we would do
- Service Ready for every new intake
- A planned first week for each new starter
- Check ins at day one, week one and month one
- Monthly floor coaching across the sites
What we would measure
How many new starters are still there after ninety days, and what guests say about the service.
The big season with a borrowed team
Picture a wedding venue heading into peak season with a large mix of agency and seasonal staff who have never worked there before.
What we would do
- Event Ready training before the first wedding
- Event Day Service Direction for the opening weekends
- A service blueprint the team reuses all season
What we would measure
Feedback from couples and their guests, and service issues raised on the day.
Groups and multi site
Hotel groups and multi site operators
Every site delivering the same experience is the hardest thing in hospitality. We build bespoke programmes across your properties, with consistent standards, shared reporting and one fixed price.
Discuss a group programme- Consistent standards across sitesOne clear service standard, trained the same way everywhere.
- Train the trainer optionsEquip your own managers to deliver and refresh the training.
- Group reportingMystery visit scores and progress across every property.
- Openings and acquisitionsBring new sites up to standard quickly, before they open.
Find the right package for your venue
Tell us about your business and what you would like to improve. We will reply within one working day to arrange a free, no obligation conversation.